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legend{font-size:13px;font-weight:600;color:var(--ink-soft);margin-bottom:6px;padding:0}.priority-options{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.priority-option{position:relative;display:flex;flex-direction:column;gap:3px;padding:10px 12px 11px;border:1px solid var(--line-strong);border-left:4px solid var(--p-accent, var(--line-strong));border-radius:10px;background:#fff;cursor:pointer;transition:background .15s ease,border-color .15s ease}.field label.priority-option{font-weight:400;color:var(--ink)}.priority-option input{position:absolute;opacity:0;pointer-events:none}.priority-option strong{font-size:14px;color:var(--navy-800)}.priority-option span{font-size:12.5px;color:var(--ink-soft);line-height:1.3}.priority-option:hover{background:var(--p-bg, var(--navy-50))}.priority-option:has(input:focus-visible){outline:2px solid var(--gold-500);outline-offset:2px}.priority-option.checked{background:var(--p-bg);border-color:var(--p-accent);box-shadow:0 0 0 1px var(--p-accent) inset}.priority-option.checked strong{color:var(--p-accent)}.p-low{--p-accent: #7a8397;--p-bg: #f1f3f7}.p-normal{--p-accent: var(--navy-600);--p-bg: var(--navy-50)}.p-high{--p-accent: var(--amber);--p-bg: var(--amber-bg)}.p-urgent{--p-accent: var(--red);--p-bg: var(--red-bg)}.back-link{display:inline-block;font-size:13px;font-weight:600;text-decoration:none;margin-bottom:8px}.ticket-head{align-items:flex-start}.ticket-head h1{margin-top:6px}.ticket-head-meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:18px;align-items:start}.ticket-main .card+.card{margin-top:18px}.ticket-side{position:sticky;top:20px}@media(max-width:980px){.ticket-layout{grid-template-columns:1fr}.ticket-side{position:static}}.msg{display:flex;gap:12px;margin-bottom:16px}.msg:last-child{margin-bottom:0}.msg-body{flex:1;min-width:0}.msg-head{display:flex;gap:8px;align-items:baseline;flex-wrap:wrap;font-size:13.5px;margin-bottom:5px}.msg-head .muted{font-size:12.5px}.bubble{white-space:pre-wrap;word-break:break-word;padding:10px 14px;border-radius:4px 12px 12px;background:#fff;border:1px solid var(--line);line-height:1.5;font-size:14.5px}.msg.from-ict .avatar,.msg.note .avatar{background:var(--gold-500);color:var(--navy-900)}.msg.from-ict .bubble{background:var(--navy-50);border-color:var(--navy-100)}.msg.note .bubble{background:var(--amber-bg);border:1px dashed #e0c98a}.event{display:flex;align-items:baseline;gap:8px;font-size:12.5px;color:var(--ink-soft);margin:-4px 0 12px 48px}.event:last-child{margin-bottom:0}.event-dot{width:7px;height:7px;border-radius:50%;background:var(--line-strong);flex-shrink:0;transform:translateY(-1px)}.reply-box textarea{width:100%;border:1px solid var(--line-strong);border-radius:8px;padding:10px 12px;font-size:14.5px;line-height:1.5;min-height:96px;resize:vertical;background:#fff}.reply-box textarea:focus{outline:2px solid var(--gold-500);outline-offset:-1px}.reply-box .seg{margin-bottom:10px}.reply-box.is-note{background:#fffcf3}.reply-box.is-note textarea{background:var(--amber-bg);border-style:dashed;border-color:#e0c98a}.reply-actions{display:flex;gap:10px;align-items:center;margin-top:10px;flex-wrap:wrap}.kbd-hint{font-size:12px}.side-card .field select{width:100%}.assign-row{display:flex;gap:8px}.assign-row select{flex:1;min-width:0}.side-status{margin-bottom:14px}.side-status p{margin:8px 0;font-size:14px}.facts{margin:0;padding-top:12px;border-top:1px solid var(--line);display:grid;grid-template-columns:auto 1fr;gap:8px 12px;font-size:13.5px}.facts dt{color:var(--ink-faint);font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.3px;padding-top:1px}.facts dd{margin:0;min-width:0;overflow-wrap:anywhere}.fact-email{display:block;font-size:12.5px}.person-cell{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap}.inactive-row td{opacity:.55}.paste-area{font-family:var(--font-mono);font-size:12.5px;line-height:1.5;white-space:pre}.file-btn{position:relative;display:inline-flex;align-items:center;cursor:pointer}.file-btn input{position:absolute;top:0;right:0;bottom:0;left:0;opacity:0;cursor:pointer}.mapping-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 24px}.mapping-row{display:flex;flex-direction:column;gap:5px}.mapping-row label{display:flex;flex-direction:column;font-size:14px}.mapping-row label .muted{font-size:12px}.mapping-row select{border:1px solid var(--line-strong);border-radius:8px;padding:7px 10px;min-height:38px;background:#fff;max-width:100%}.import-progress{margin-top:18px;font-weight:600;color:var(--navy-700)}@media(max-width:720px){.mapping-grid{grid-template-columns:1fr}}.category-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:12px;max-width:1000px}.category-tile{display:flex;flex-direction:column;align-items:flex-start;gap:4px;text-align:left;padding:16px;min-height:118px;background:linear-gradient(160deg,#fff 55%,var(--navy-50));border:1px solid var(--line);border-bottom:4px solid var(--navy-600);border-radius:var(--radius);box-shadow:var(--shadow);color:inherit;transition:transform .15s ease,box-shadow .15s ease,border-color .15s ease;animation:fade-in-up .35s ease both}.category-tile:hover{transform:translateY(-3px);box-shadow:0 8px 20px #131f4724;border-bottom-color:var(--gold-500)}.category-tile:active{transform:translateY(-1px) scale(.98)}.category-tile .ct-icon{font-size:28px;line-height:1.1}.category-tile .ct-name{font-weight:700;color:var(--navy-800);margin-top:4px}.category-tile .ct-desc{font-size:13px;color:var(--ink-soft);line-height:1.35}.chosen-category{display:flex;align-items:center;gap:12px;padding:10px 12px;margin-bottom:14px;background:var(--navy-50);border:1px solid var(--navy-100);border-radius:10px}.chosen-category .ct-icon{font-size:26px}.chosen-category strong{color:var(--navy-800)}.category-tip{margin:0 0 14px;padding:9px 12px;background:var(--gold-50);border-left:3px solid var(--gold-500);border-radius:0 8px 8px 0;font-size:13.5px;color:var(--ink)}.problem-chips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:4px}.problem-chip{border:1px solid var(--line-strong);background:#fff;border-radius:99px;padding:6px 12px;min-height:34px;font-size:13px;font-weight:600;color:var(--navy-700);transition:background .12s ease,border-color .12s ease}.problem-chip:hover{border-color:var(--gold-300);background:var(--gold-50)}.problem-chip.active,.problem-chip.active:hover{background:var(--navy-700);border-color:var(--navy-700);color:#fff}@media(max-width:720px){.category-grid{grid-template-columns:1fr 1fr;gap:8px}.category-tile{min-height:96px;padding:12px}.category-tile .ct-icon{font-size:24px}.category-tile .ct-desc{font-size:12px}}.cat-list{padding:8px 20px 18px;max-width:900px}.cat-row{border-bottom:1px solid var(--line)}.cat-row.open{background:linear-gradient(180deg,var(--navy-50),#fff 60px);margin:0 -20px;padding:0 20px}.cat-summary{display:flex;align-items:center;gap:12px;padding:12px 0}.cat-summary .ct-icon{font-size:24px;width:32px;text-align:center;flex-shrink:0}.cat-main{flex:1;min-width:0;display:flex;flex-direction:column}.cat-main .muted{font-size:12.5px}.cat-buttons{display:flex;gap:6px;flex-shrink:0}.cat-edit{padding:4px 0 16px 44px}.cat-edit .field input,.cat-edit .field select{width:100%}.cat-remove{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.cat-add{margin-top:14px}@media(max-width:720px){.cat-edit{padding-left:0}}.rooms-text{width:100%;white-space:pre-wrap}.room-group+.room-group{margin-top:12px}.room-group h3{font-size:12px;text-transform:uppercase;letter-spacing:.6px;color:var(--ink-faint);margin:0 0 6px}.room-chips{display:flex;flex-wrap:wrap;gap:6px}.room-chip{font-family:var(--font-mono);font-size:12.5px;font-weight:600;color:var(--navy-700);background:var(--navy-50);border:1px solid var(--navy-100);border-radius:6px;padding:2px 8px}.room-other{margin-top:8px}.google-button{display:flex;justify-content:center;min-height:44px}@media(max-width:720px){.qa-row-3{grid-template-columns:repeat(3,1fr)}.priority-options{grid-template-columns:1fr 1fr}.event{margin-left:0}.msg{gap:8px}.msg .avatar{width:30px;height:30px;font-size:11px}.filter-bar input[type=search]{max-width:none;flex-basis:100%}.filter-bar select{flex:1 1 140px}.ticket-head h1{font-size:20px}.kbd-hint{display:none}}